Help

DRAFT – Last updated: July 24, 2025

Welcome to the help pages for Proxximos Safer Care. We hope you find an answer to your question below.

If you need further information please ask your IPC team leader.

FAQs

How do I raise a Case ?
How do I determine the risk of a contact being infected ?
How do I find a recent Case ?
How do I export or print the details of a Case ?
How do I get an account ?
What do I do if I’ve forgotten my password ?
What role have I been assigned ?
How does Safer Care work ?
Who can access the tracking data ?
Where is the tracking data stored ?
What can the data NOT be used for ?
How do I request the data held on me (Subject data request) ?

Digital Contact Tracing Workflow

The primary workflow for digital contact tracing is summarised in the table below;

Table outlining key steps in the digital contact tracing process

Patient Enrolment

Staff Enrolment

Glossary of Terms

ref SNOMED